Delhi metro suffered a loss of over 5 crore rupees due to the lost tokens, which commuters don't deposit at the counter while exiting or lose them during their journey.It was stated by the Union Minister of State for Urban Development Deepa Dasmunsi in Lok Sabha that Delhi Metro suffered losses of 5.6 crore rupees since 2009 due to lost or stolen tickets.
Although announcements are made regularly at stations that taking away tokens is a punishable offence, commuters continue to either carry them or lose them during their journey on Delhi Metro.
The loss figure is growing drastically over the years. In year 2009-10 Delhi metro suffered a loss of 1.2 crore rupees due to loss of token. The figure grew with 1.6 crore rupees in 2010-11 and in year 2011-2012 it further went up to 1.8 crore rupees.
Moreover the losses from April 2012 to September 2012 are 95 lakh, rupees in itself.
To prevent loss of money and tokens, the Delhi Metro implemented a new system from 1 March 2012. Delhi Metro is promoting use of smart cards in a big way to reduce the use of token and their consequent loss.
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